Delivery policy
Processing Time: All orders are processed within a week. If you require your parcel before a certain date, you can contact us, and we will try to arrange faster processing; however, there are no guarantees.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. All parcels are dispatched with PostNL from the Netherlands. Delivery estimates are as follows:
- Netherlands: 1-2 business days
- EU, UK & Switzerland: 5-10 business days
- Rest of the world: 15-20 business days
Please note that delivery delays can occasionally occur, and we do not take responsibility for them.
Free shipping: We offer free Track & Trace shipping with insuirance (Netherlands: up to 500€; Rest of world: up to 50€) on certain orders:
- Netherlands: orders over 75€
- EU, UK & Switzerland: orders over 150€
- Rest of the world: orders over 200€
Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped. Standard shipping does NOT include shipment tracking (except for domestic shipping for the Netherlands); however, if you choose Track & Trace shipping, your order will be insured (Netherlands: up to 500€; Rest of world: up to 50€), and you will receive your tracking number once the parcel has been dispatched.
Customs, Duties, and Taxes: PoppyCrossingDesigns is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages: PoppyCrossingDesigns is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy: We currently ship to select international locations. International shipping times may vary based on the destination.
Returns Policy: Please refer to our Return Policy for information on returns and exchanges.
If you have any questions or concerns regarding your order or you are interested in alternative shipping options, please contact us.